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Back to IntegrationsWhatsApp
Send and receive WhatsApp messages.
Triggers
On Message Status Update
Triggers when message status changes (sent/delivered/read/failed). ⚠️ Requires your own WhatsApp credentials. Will not work with company defaults.
On Message Received
Triggers when a WhatsApp message is received. ⚠️ Requires your own WhatsApp credentials. Will not work with company defaults.
Actions
Send Text Message
Send a free-form text message (only within 24h window after user message)
Send Template Message
Send a pre-approved template message (can initiate conversations anytime)
Send Interactive Message
Send interactive messages with buttons or lists (2x better engagement)
Send Media Message
Send image, document, audio or video via WhatsApp
Mark Message as Read
Mark a received message as read (shows double blue check)